Your website gets calls. Now you can see what happens next

Website Call Tracking gives you a clearer view of the calls coming through your website, when they happened, whether they were answered or missed, and useful call history, while your normal phone continues to ring as usual.

Smart Website Feature

Website analytics usually stop when the phone rings.

You can see visits, forms and clicks. But the moment someone decides to pick up the phone, that activity becomes much harder to follow.

For a contractor who gets most of their work by phone, that is a large gap in the middle of the picture.

How It Works

From website visit to phone call, logged automatically.

They visit your websiteA prospect finds your business and decides to call.

They call your web numberThe call routes straight through to the phone you already use.

You answer as normalNothing changes about how you speak to customers.

The call is loggedThe activity is logged so you can look at it later.

What does it actually show you?

Calls through your website

Caller(555) 012-3456

Time10:42 AM

StatusAnswered

Length3m 48s

Caller(555) 987-6543

Time2:16 PM

StatusMissed

Length,

Exactly what is available varies with the call and the phone setup. The point is simple: a useful record of the calls your website brought in.

Why It Matters

One call log. Three things become clearer.

See how much people callA clearer picture of the phone inquiries coming through your website.

Spot missed opportunitiesSee when calls went unanswered, instead of relying on memory.

Keep useful call historyA simple record of when people called and what happened.

What It Is Not

This is not another phone system you have to learn.

There is no new handset, no app to live in, and nothing to change about how you answer.

Your customerCalls the number shown on your website.

YouAnswer on the phone you already carry.

The tracking happens in the background. The conversation stays normal.

Three features, three different jobs.

These are easy to confuse, so here is the difference in one line each:

Website AnalyticsWhat happens on your website. How visitors find you and which pages they look at.

Website Call TrackingWhat happens when they call. When it came in, whether it was answered, and how long it lasted.

Missed Call Text BackWhat happens when you do not answer. An automatic text goes out so the caller is not left waiting.

Part Of Smart

Phone calls are only one part of the inquiry journey.

Website Call Tracking works alongside the rest of the Smart Website:

Website Call TrackingYou are reading about this one.Instant Lead Follow-UpAnswers form inquiries the moment they arrive.AI Chat AssistantAnswers visitor questions around the clock.Missed Call Text BackFollows up when a call goes unanswered.Website AnalyticsShows where your visitors come from.

Together, they help you see how people engage with your website, and respond when they show interest.

Useful information, without another job to manage.

You should not have to spend your day inside a dashboard. Your calls still reach you normally, the activity is logged behind the scenes, and the information is there when you want it.

Your phone stays familiar. Your website becomes measurable.

Try Smart First

See whether the extra visibility is useful to you.

Every new Web Premium website launches on the Managed plan at $197 a month, with Smart features switched on for the first 30 days at no extra cost. Website Call Tracking runs on your real calls during that time, so you can decide with a month of your own numbers in front of you.

Stay Managed$197/mo

Keep Smart$297/mo

Your price only changes if you choose to keep Smart.

Questions people ask

Do I need to change my phone number?

No. The number shown on your website routes calls through to the phone you already use. Your existing number stays exactly as it is.

Does my normal phone still ring?

Yes. You answer the way you always have. The tracking of call activity happens in the background.

What can I actually see about a call?

The caller number where it is available, the date and time, whether it was answered or missed, and roughly how long it lasted.

Can I see which calls were missed?

Yes. Missed calls are logged alongside answered ones, so you are not relying on memory at the end of a long day.

Does this record my conversations?

No. Call recording is not part of this. It records that a call happened and what became of it, not what was said.

Is this the same as Missed Call Text Back?

No. This logs what happened. Missed Call Text Back is the one that automatically texts a caller when a call goes unanswered.

Is this included on the Managed plan?

It is a Smart feature. Every new website has it switched on for the first 30 days at no extra charge, then it is your choice whether to keep it at $297 a month.

Where this sits in the Smart Website

Part of the Web Premium Smart Website →

Call tracking is one of the five features that make up the Smart Website. On its own it closes one gap. The five together cover the whole path from a visitor arriving to you knowing what happened.

Missed call text back deals with the calls nobody managed to answer
Website analytics shows what happened before the phone ever rang

Every new website launches with all five switched on for the first 30 days, at the Managed price.

Know what happens when visitors pick up the phone

See the calls your website is generating and get a clearer picture of how people are reaching your business.